A plumbing emergency plan helps you decide who to call and what to report when a pipe leaks. For Edmonton residents, the first step is to find a local plumbing firm before a problem starts.
Advice only: Emergency Plumbers serves Toronto and the GTA, not this city. Contact a local provider for work at your property.
Build your plumbing emergency plan
Keep the name and number of a local plumber with your building contact details. Ask about call-out fees, evening work and the areas the firm serves. Also ask who will carry out the repair.
Find the water shutoff while the area is dry. Keep a clear path to it and tell other adults where it is. Do not force a stuck valve; arrange a check before you need it.
Describe the problem clearly
When you call, give your address, the room affected and whether water is still flowing. Mention a wet ceiling, drain backup or loss of water pressure. Photos taken from a safe place may help explain the problem.
Stay out of flooded rooms if electricity may be present. Leave gas smells, unstable ceilings and other immediate dangers to emergency services.
Plumbing emergency plan: cleanup and repair
Stopping a leak is only one part of the job. For this reason, check wet walls and floors after the plumber fixes the pipe. Our water cleanup guide explains how drying fits into recovery.
Finally, keep your plumbing emergency plan with photos, invoices and repair notes. Ask your insurer what records it needs; coverage depends on your policy.
For general flood precautions, read the Government of Canada flood safety guide.
Plumbing questions
Where should I keep the plan?
Keep a copy on your phone and one where other household members can find it.
What if the shutoff is stuck?
Do not force it. Ask a plumber to check it before an emergency.
Should I enter a flooded basement?
Stay out if electrical or other hazards may be present.
Does fixing the pipe dry the room?
No. Wet building materials may need separate checks and drying.
Does this company serve Edmonton?
No. Emergency Plumbers serves Toronto and the GTA. This is general advice.
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